All purchases made on ilovethisprint.com can not be returned or exchanged:
Because of the personalized nature of these items,  I can’t accept returns for custom or personalized orders. However, if an item arrives damaged, please contact me and I will make every attempt to fix the situation.
Orders 
All orders will be created and shipped within 5-7 business days. I will not send a proof unless requested by the buyer. If you requested a proof, I will not ship your print until you advise it is approved. Once shipped, orders typically take 3-5 business days to arrive. If you requested tracking information I will send that to you via email, so please provide an email address that you regularly check.